Service Level and Support Programs

Standard Program

Every product purchased from Cogniview comes with a standard lifetime email support guarantee. You can contact our support team with any questions you have at Queries are answered within 24 hours (usually much less).

Update Program

Joining the update program entitles you to receive every update of the product you purchased (including major version releases). The cost of the upgrade program is 15% of the price of the items covered in the program, paid anually.

Premium Program

This level for of support is intended for companies with a large Cogniview product install-base and includes faster guaranteed response time and a telephone hotline. For more details about the Premium Support Program, please contact Ms. Karen Baker at