Frequently Asked Questions
Please enjoy the answers to the frequently asked questions below. If you cant find the answer to your question here, please contact us with your questions.
PDF2XL General FAQ:
- Why can’t I extract data from Adobe PDF file using PDF2XL software?
- Why are all conversion options in the conversion menu disabled?
- What are the system requirements for PDF2XL?
- When I mark the table some of the text is not recognized correctly.
- How do I convert a table that appears in more than one page into the same Excel sheet using PDF2XL software?
- Can I perform OCR on data I send to the PDF2XL Enterprise Printer?
- Why is data from the same row split to two or more rows in Excel using PDF2XL software?
- What can I do if after I marked a table, no columns appear in it using PDF2XL?
- While trying to convert, PDF2XL shows the message ‘No text is available for conversion…’, what can I do?
- I got the e-mail receipt but how do I install and activate the software?
- Can I order the product CD and still start working right away?
- Can I see the Full version license agreement before purchasing the product?
- I am using two computers, one at work and one at home; can I use a single license for both of them?
- What is your refund policy, and how do I get a refund?
- Where can I purchase a product CD?
Product activation FAQ:
- What is with this activation anyway?
- How do I activate the product?
- How do I activate the product if my computer is not connected to the Internet?
- How do I get the activation key?
- I got an error message (Error: 1028) during the online activation process
- What can I do if I keep receiving error messages when trying to activate the product online?
- My computer has been formatted. Do I need to activate the software?
- Will I have to re-activate your software after upgrading it?