To prove our confidence in the products we provide and their value to you, we are offering a 30-day, money-back guarantee.
All you have to do is to send us an email within 30 days from the purchase date and we will refund you for the full amount of purchase.
You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.
We have always strived to create a company based on client satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.
How long does it take to receive the refund?
Cogniview will grant the refund as soon as it is requested. We’ll have a check/money order sent to you by mail within 5 days, or you’ll see the refund on your credit card statement with the next billing cycle. If there are no exceptional mail delays, you should expect to receive your refund within 20 days from your request.
What happens if I decide to upgrade within 30 days, since I bought one of your products? Do I need to pay the full upgrade price?
If you decide to upgrade your product to a higher edition within 30 days since purchase, you’ll only need to pay the difference in price from the edition you bought to the edition you’d like to upgrade to. Just email firstname.lastname@example.org with your receipt details and we will gladly help you upgrade.
What if I ask for a refund and later I want to purchase one of Cogniview’s products?
We will gladly accept you again as a customer. If you decide to return a product, please allow 30 days for the bill cycle to archive your previous purchase and we’ll welcome you on-board (again).
Exactly how much will I get back if I request a refund?
You will get a check/money order or credit card refund for the full amount we charged. 100% guaranteed!
Are there any non-refundable fees?
There may be some transaction fees charged by your credit card or bank we will not reimburse. We will, however, issue a check/money order or credit card refund for the full purchase amount.