All you have to do is to send us an email within 30 days from the purchase date and we will send you a check/money order with your money back. If you would like to tell us what went wrong with your purchase, we will appreciate it, as it will help us to better understand your needs and expectations and those of future customers, but it is not whatsoever a condition for you to get your refund.
We have always strived to create a company based on client satisfaction and long-term relationships. The money back guarantee is only a part of the measures we take to make sure our clients receive excellent service, from an honest company in a risk free environment when they choose Cogniview!
Cogniview will grant the refund as soon as it is requested. We will have the check/money order sent to you by mail within 5 days. If there are no exceptional mail delays, you should expect to receive your refund within 20 days from your request.
If you decide to upgrade your product to a higher edition within 30 days since purchase, you will only need to pay the difference in price from the edition you bought to the edition you’d like to upgrade to. Just email firstname.lastname@example.org with your receipt details and we will gladly help you upgrade.
We will gladly accept you again as a customer. If you decide to return a product, please allow 30 days for the bill cycle to archive your previous purchase and we will welcome you on-board (again).
You will get a check/money order for the full amount we charged. 100% guaranteed.
There may be some transaction fee charge by your credit card or bank we will not reimburse. We will however issue a check/money order for the full purchase amount.