A few minutes after your purchase is recorded, we send you a purchase notification message via e-mail. This message contains the instructions for downloading and installing the product, as well as your Payment Code.

Even if you have bought the CD version, which is sent to you by snail mail, you will still be able to download the application and start working right away.

If you did not receive the notification e-mail within the hour, there could have been a problem in either our automatic mail sending service, the e-mail address you provided, or the mail could have been marked as junk and discarded.

Check the junk folder in your e-mail application to see if it had mistakenly put the notification there.

If you cannot find the notification message, please contact us at support@cogniview.com with the purchase information. If possible, provide us with a different e-mail address to use. We will get back to you with the download and activation instructions as soon as possible.