The distinction is a really good one, too… because there is a huge difference between the disgruntled fan and the troll. But if we don’t see that, we’re toast.

Thanks again, Yoav!

Thanks!

You asked: I’m curious, too, how you hold it if/when someone were to write a negative review of your work — would you answer it, and thereby engage with it? Or just leave it?

I’ll engage that person, if he is not a professional troll.

You have to differentiate between the review and the person. If I managed to make a “normal” upbeat person angry enough to write a bad review, than I want to know how I did that, and to try and avoid doing that in the future. Some of the best advise I got in Cogniview (the company I worked at) was from angry customers. Also if a person is angry enough to write me (and he is not a professional troll), that means the person is passionate, and passionate users/customers are the best users/customers/friends. I’ll do my best to make them friends/supporters.

Like attracts like, begets like, and all… it’s so true. It’s easy to sound cliche, but it’s absolutely true.

I was having a conversation with my buddy Dawud the other day about this… how the negative-mongers will occupy their space, for sure, but eventually they’ll isolate themselves. Those who believe in living positively, sharing, living happily — we’ll all find each other and create the kind of life we believe (and know) is real, together. And, we’re vastly in the majority.

Not that it’s about creating a bunch of separation, but simply about choosing responsibly for what we believe in growing and fostering.

Such a better way to be!

I’m curious, too, how you hold it if/when someone were to write a negative review of your work — would you answer it, and thereby engage with it? Or just leave it?

Thank you for the huge compliment. Thank^2 you for subscribing I’ll try to write stuff that deserves your patronage.

Hi Jen,

I try my best. Also…It is always an honor to have a goddess visit.

Hi Shane,

Thanks

Yea it’s simple, but it’s also fun.

I was always a klutz with the boomerang. Kept hitting myself. Lets hope this Karma one is soft.